:root{--blue:#087fc5;--ink:#17354e;--muted:#7b90a2;--line:#e3ebf1;--bg:#f3f7fa}*{box-sizing:border-box}body{margin:0;background:var(--bg);color:var(--ink);font:14px/1.55 system-ui,-apple-system,Segoe UI,sans-serif}button,input,textarea,select{font:inherit}button,a{touch-action:manipulation}button{padding:10px 16px;border:1px solid var(--line);border-radius:9px;background:white;color:var(--ink);font-weight:600;cursor:pointer}button:hover{background:#f5fbff;border-color:#acd3e8}button:disabled{opacity:.5;cursor:wait}.primary{background:var(--blue);border-color:var(--blue);color:white}.primary:hover{background:#076da8}.quiet{background:transparent}.danger{color:#b34350}a{color:var(--blue)}h1,h2,h3,p{margin-top:0}h1{font-size:30px;letter-spacing:-1px;line-height:1.2;margin-bottom:8px}h2{font-size:18px}h3{font-size:15px}p{color:var(--muted)}label{display:block;font-size:12px;font-weight:650;color:#627b90;margin-bottom:7px}input,select,textarea{width:100%;min-width:0;padding:12px;border:1px solid #dbe5ed;border-radius:9px;color:var(--ink);background:white}input:focus,select:focus,textarea:focus{outline:3px solid #087fc51b;border-color:var(--blue)}textarea{min-height:130px;resize:vertical}.app{display:grid;grid-template-columns:238px 1fr;min-height:100vh}.sidebar{padding:30px 20px;background:white;border-right:1px solid var(--line);height:100vh;position:sticky;top:0;display:flex;flex-direction:column}.brand{display:flex;align-items:center;gap:10px;font-size:17px;font-weight:750;letter-spacing:-.6px}.brand img{width:39px;height:39px}.brand small{display:block;font-size:9px;letter-spacing:2px;color:var(--muted);font-weight:600}.nav-label{font-size:10px;letter-spacing:1.8px;color:#8fa2b2;margin:36px 12px 12px}.nav{display:grid;gap:6px}.nav button{text-align:left;display:flex;align-items:center;gap:12px;background:transparent;border:0;padding:12px;color:#6b8295}.nav button.active{background:#eaf6ff;color:var(--blue)}.nav-icon{font-size:19px;width:24px}.sidebar-bottom{margin-top:auto;padding:20px 10px 0;border-top:1px solid var(--line);font-size:11px;color:var(--muted)}.status-dot{display:inline-block;width:7px;height:7px;border-radius:50%;background:#29a986;margin-right:6px}.workspace{min-width:0;padding:0 42px 35px}.topbar{height:82px;border-bottom:1px solid var(--line);display:flex;justify-content:space-between;align-items:center;gap:10px;margin-bottom:34px}.crumb{font-size:12px;color:#8ba0b1}.crumb b{color:#4c697f;font-weight:500}.identity{display:flex;align-items:center;gap:10px}.avatar{background:#e1f0fa;color:var(--blue);width:36px;height:36px;display:grid;place-items:center;border-radius:50%;font-weight:700;flex-shrink:0}.identity strong{display:block;font-size:12px}.identity small{font-size:10px;color:var(--muted)}.identity button{padding:6px 9px;background:transparent;border:0;font-size:11px}.eyebrow{font-size:10px;color:var(--blue);letter-spacing:2px;font-weight:750;margin-bottom:10px}.heading{display:flex;justify-content:space-between;align-items:center;gap:20px;margin-bottom:27px}.heading p{margin:0}.heading button{white-space:nowrap}.stats{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:16px;margin-bottom:27px}.stat{position:relative;padding:20px;background:white;border:1px solid var(--line);border-radius:13px;text-align:left}.stat span{font-size:12px;font-weight:500;color:var(--muted)}.stat strong{display:block;font-size:31px;line-height:1.2;letter-spacing:-1px;margin-top:9px}.stat small{font-size:10px;color:#97a7b3;font-weight:500}.stat-icon{position:absolute;right:16px;top:16px;background:#edf7ff;border-radius:8px;padding:4px 8px;color:var(--blue)}.panel{background:white;border:1px solid var(--line);border-radius:14px;padding:24px}.list-panel{padding:0;overflow:hidden}.panel-head{padding:21px 24px;border-bottom:1px solid var(--line);display:flex;justify-content:space-between;align-items:center;gap:12px}.panel-head h2{margin:0}.count{margin-left:7px;border-radius:15px;background:#eff4f8;padding:3px 8px;color:#8397a8;font-size:10px}.toolbar{padding:18px 24px;background:#fcfdfe;display:grid;grid-template-columns:minmax(150px,1fr) 150px 180px auto;gap:10px}.toolbar input,.toolbar select{padding:10px;font-size:12px}.ticket-row{display:grid;grid-template-columns:100px minmax(160px,1.7fr) minmax(100px,1fr) 105px 105px 60px;gap:12px;padding:18px 24px;align-items:center;border-top:1px solid #edf2f6;text-decoration:none;color:var(--ink)}.ticket-row:hover{background:#f8fbfe}.ticket-row.header{background:#f9fbfd;font-size:9px;font-weight:700;letter-spacing:1px;color:#90a3b2;padding-top:11px;padding-bottom:11px}.reference{font-size:10px;color:#8097a9;font-variant-numeric:tabular-nums}.ticket-subject{font-size:13px;font-weight:650;display:block}.ticket-description{font-size:11px;color:#8a9eae;display:block;margin-top:4px}.department{font-size:11px;color:#6d8598}.pill{display:inline-block;padding:5px 8px;border-radius:6px;font-size:10px;font-weight:650;white-space:nowrap}.pill.new{background:#e7f3fd;color:#087fc5}.pill.assigned,.pill.working{background:#fff4e1;color:#b7832f}.pill.waiting{background:#f0ebfd;color:#8770b6}.pill.resolved,.pill.closed{background:#e8f6f0;color:#389373}.priority{font-size:11px;color:#8497a8}.priority.urgent{color:#d06c64}.priority.high{color:#c69740}.list-footer{display:flex;justify-content:space-between;align-items:center;padding:17px 24px;border-top:1px solid var(--line);font-size:11px;color:#8ea1b0}.list-footer button{padding:5px 9px}.bottom-note{display:flex;justify-content:space-between;margin-top:20px;font-size:11px;color:#8fa1b0}.columns{display:grid;grid-template-columns:minmax(0,1fr) 290px;gap:22px}.ticket-title{font-size:24px}.meta-line{display:flex;gap:10px;align-items:center;flex-wrap:wrap;font-size:12px;color:var(--muted);margin-bottom:22px}.message{padding:20px 0;border-bottom:1px solid var(--line)}.message:first-child{padding-top:0}.message-head{display:flex;gap:10px;align-items:center;margin-bottom:14px}.message-head time{margin-left:auto;font-size:10px;color:#8fa1af}.message p{color:#46637b;white-space:pre-wrap;overflow-wrap:anywhere;margin:0}.message.internal{padding:17px;background:#fff9e9;border:1px solid #f2e5be;border-radius:10px;margin:15px 0}.attachments{display:flex;gap:9px;flex-wrap:wrap;margin-top:13px}.attachment{max-width:150px;border:1px solid var(--line);border-radius:8px;overflow:hidden;text-decoration:none;font-size:11px}.attachment img{display:block;width:144px;height:90px;object-fit:cover}.attachment span{display:block;padding:8px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.field{margin-bottom:17px}.form-grid{display:grid;grid-template-columns:1fr 1fr;gap:17px}.full{grid-column:1/-1}.actions{display:flex;gap:9px;align-items:center;flex-wrap:wrap}.actions.end{justify-content:flex-end}.helper{font-size:11px;color:#90a2b1;margin-top:7px}.error{color:#b44350;background:#fff1f1;padding:12px;border-radius:8px}.notice{color:#3b7da3;background:#eaf6ff;padding:14px 17px;font-size:12px;border-radius:10px;margin-bottom:18px}.empty{text-align:center;padding:65px 20px;color:var(--muted)}.empty b{display:block;font-size:17px;color:#4d6b83;margin-bottom:8px}dialog{border:1px solid var(--line);border-radius:16px;width:650px;max-width:calc(100% - 28px);max-height:90vh;overflow:auto;padding:28px;color:var(--ink)}dialog::backdrop{background:#15375266;backdrop-filter:blur(3px)}.dialog-head{display:flex;justify-content:space-between;align-items:center;margin-bottom:24px}.dialog-head h2{margin:0}.dialog-head button{border:0;background:#f1f5f8;padding:5px 10px}.check{display:flex;gap:8px;align-items:center;font-size:12px}.check input{width:auto}.user-row{display:flex;align-items:center;gap:13px;padding:17px 0;border-bottom:1px solid var(--line)}.grow{flex:1;min-width:0}.user-row small{display:block;color:var(--muted)}.tag{font-size:10px;background:#f1f5f9;border-radius:5px;padding:4px 7px}.activity{padding:9px 0;font-size:11px;color:#7f95a6;border-bottom:1px solid var(--line)}.auth{min-height:100vh;display:grid;grid-template-columns:1.1fr 1fr;background:white}.auth-aside{background:linear-gradient(145deg,#087fc5,#065e96);padding:60px;display:flex;flex-direction:column;justify-content:space-between;color:white}.auth-aside .brand,.auth-aside .brand small{color:white}.auth-aside h1{font-size:48px;letter-spacing:-2px;line-height:1.15;max-width:450px}.auth-aside p{color:#c7e6f7;max-width:410px;line-height:1.9}.auth-graphic{height:140px;display:flex;gap:12px;align-items:center}.auth-graphic i{width:70px;height:80px;border:1px solid #ffffff55;border-radius:16px;background:#ffffff10;display:grid;place-items:center;font-size:30px;font-style:normal;transform:rotate(-8deg)}.auth-graphic i:nth-child(2){transform:rotate(6deg);margin-top:25px}.auth-form{padding:40px;display:grid;place-items:center}.auth-box{width:100%;max-width:370px}.auth-box h1{font-size:28px}.auth-box .brand{margin-bottom:35px}.auth-box button.primary{width:100%;padding:13px;margin-top:6px}.auth-links{text-align:center;margin-top:22px}.auth-links button{padding:0;border:0;color:var(--blue);font-size:12px}#toast{display:none;position:fixed;bottom:25px;right:25px;padding:14px 20px;background:#173c58;color:white;border-radius:10px;box-shadow:0 8px 30px #15375222;z-index:100;max-width:calc(100% - 30px)}.loading{text-align:center;padding:80px}.demo-banner{grid-column:1/-1;padding:9px;text-align:center;background:#fff4d8;color:#876528;font-size:11px}.demo-switch{padding:3px 8px;margin-left:7px;border:1px solid #d9b66b;background:transparent;border-radius:5px;font-size:11px}.file-hint{padding:17px;border:1px dashed #bbd2e2;border-radius:10px;background:#f8fbfe}.file-hint input{padding:0;border:0;background:transparent}.file-hint small{display:block;color:var(--muted);margin-top:6px}
@media(max-width:1250px){.workspace{padding:0 24px 30px}.app{grid-template-columns:210px 1fr}.ticket-row{grid-template-columns:85px minmax(160px,1.5fr) 110px 95px 85px}.ticket-row>*:last-child{display:none}.toolbar{grid-template-columns:1fr 140px 150px}.toolbar .quiet{grid-column:1/-1}.columns{grid-template-columns:1fr 245px}}
@media(max-width:900px){.app{grid-template-columns:1fr}.sidebar{height:auto;position:static;padding:18px 20px;display:block;border-bottom:1px solid var(--line)}.nav{display:flex;margin-top:16px;overflow:auto;gap:5px}.nav button{font-size:12px;padding:9px 11px;white-space:nowrap}.nav-icon{font-size:15px;width:auto}.nav-label,.sidebar-bottom{display:none}.workspace{padding:0 20px 25px}.topbar{height:64px;margin-bottom:24px}.columns{grid-template-columns:1fr}.auth{grid-template-columns:1fr}.auth-aside{display:none}.auth-form{min-height:100vh;padding:25px}.stats{gap:9px}.stat{padding:15px}.stat-icon{display:none}.stat strong{font-size:26px}.stat span{font-size:10px}.heading h1{font-size:27px}.heading button{padding:10px 12px;font-size:12px}.ticket-row{grid-template-columns:85px 1fr 100px}.ticket-row>*:nth-child(3),.ticket-row>*:nth-child(5){display:none}.toolbar{grid-template-columns:1fr 1fr}.toolbar input{grid-column:1/-1}.toolbar .quiet{grid-column:auto}.bottom-note{display:block}.bottom-note span{display:block}}
@media(max-width:540px){.workspace{padding:0 14px 24px}.crumb{font-size:10px}.identity .avatar{width:29px;height:29px;font-size:11px}.identity strong{max-width:110px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;font-size:11px}.identity small{font-size:9px}.identity button{font-size:10px}.heading{align-items:flex-start;gap:10px}.heading h1{font-size:24px}.heading p{font-size:11px}.stats{grid-template-columns:1fr 1fr;gap:10px}.stat strong{font-size:28px}.stat span{font-size:12px}.ticket-row.header{display:none}.ticket-row{grid-template-columns:1fr auto;padding:17px}.ticket-row .reference{grid-column:1;order:0}.ticket-row .pill{grid-column:2;grid-row:1;justify-self:end}.ticket-row>div:nth-child(2){grid-column:1/-1;grid-row:2}.ticket-row>div:nth-child(3){display:block;grid-column:1/-1;grid-row:3}.ticket-subject{font-size:14px}.toolbar,.panel-head{padding:17px}.list-footer{padding:15px}.panel{padding:19px}.list-panel{padding:0}.form-grid{grid-template-columns:1fr}.full{grid-column:auto}.ticket-title{font-size:21px}.demo-banner{font-size:10px}dialog{padding:22px}}


.booking-pane{background:#f2f9fe;border:1px solid #c9e0ef;border-radius:12px;padding:16px}
.booking-pane .check{display:flex;gap:9px;align-items:center;font-weight:650}
.booking-pane .check input{width:18px;height:18px}
.booking-pane #booking-controls[hidden]{display:none!important}
.booking-slots{display:flex;flex-wrap:wrap;gap:8px;padding-top:12px;min-height:34px}
.booking-slot{border:1px solid #a6cde6;background:white;color:#125780;border-radius:9px;padding:10px 13px;font-weight:650;cursor:pointer}
.booking-slot.selected{background:#0f82ca;color:#fff;border-color:#0f82ca}

/* Avviso persistente nuovi ticket per operatori */
#ticket-alert-panel{position:relative;right:auto;top:auto;width:min(385px,100%);margin:0 0 18px auto;z-index:auto;background:white;border:1px solid #d7e8f3;border-radius:14px;box-shadow:0 10px 28px #143f601a;overflow:hidden;color:#17354e;font-size:12px}
#ticket-alert-panel:not(.has-new){width:auto;min-width:230px;box-shadow:none;border-color:#e0ebf2;background:#f7fbff}
#ticket-alert-panel:not(.has-new) #ticket-alert-items{display:none}
#ticket-alert-panel.has-new{border-color:#eaa457;box-shadow:0 12px 38px #63330033;animation:alert-flash 1s ease-in-out 2}
@keyframes alert-flash{50%{border-color:#ffbf26;box-shadow:0 0 0 5px #ffe9a17a}}
.ticket-alert-heading{display:flex;align-items:center;gap:7px;padding:9px 11px}
#ticket-alert-panel.has-new .ticket-alert-heading{background:#fff4df}
#ticket-alert-badge{font-weight:700;flex:1;min-width:0}
#ticket-alert-sound{white-space:nowrap;padding:5px 7px;font-size:11px}
#ticket-alert-close{padding:0 5px;border:0;background:transparent;font-size:20px}
#ticket-alert-items{display:grid;gap:0;padding:0 8px 9px}
.ticket-alert-open{display:block;text-align:left;width:100%;border-radius:7px;border:0;border-bottom:1px solid #edf2f6;padding:10px 8px;font-size:12px;white-space:normal;overflow-wrap:anywhere;background:white}
#ticket-alert-items small{padding:5px;color:#627b90}
@media(max-width:900px){#ticket-alert-panel{position:relative;top:auto;bottom:auto;right:auto;width:100%;max-height:none;overflow:visible}}
@media(prefers-reduced-motion:reduce){#ticket-alert-panel.has-new{animation:none}}

/* 1.3.13: banner originale, visibile solo nella home ticket */
#ticket-alert-toggle{display:flex;align-items:center;gap:7px;width:100%;padding:11px 13px;text-align:left;background:transparent;border:0;color:#174866;font-weight:650;cursor:pointer}
#ticket-alert-badge{flex:1}
#ticket-alert-details[hidden]{display:none!important}
#ticket-alert-details{padding:0 10px 10px}
#ticket-alert-panel .ticket-alert-heading{padding:7px 0;flex-wrap:wrap}
#ticket-alert-panel[style*="display: none"]{display:none!important}

/* 1.3.14: l'avviso e' nel flusso della pagina, non e' flottante. */
#ticket-alert-panel{float:none;clear:both}
@media(max-width:900px){#ticket-alert-panel:not(.has-new){width:100%;min-width:0}}

/* Stato ticket: colori e pulsazione discreta, con rispetto per movimento ridotto */
.pill.new,.pill.assigned{background:#e5f2ff;color:#075b9b;border:1px solid #abd3f3}
.pill.working{background:#ede6ff;color:#6034a3;border:1px solid #cbb9f7;animation:working-pulse 2.2s ease-in-out infinite}
.pill.waiting{background:#fff0d7;color:#87500a;border:1px solid #f0c77c}
.pill.resolved,.pill.closed{background:#e3f6e9;color:#17683c;border:1px solid #a7d9b8}
.ticket-row.status-new,.ticket-row.status-assigned{box-shadow:inset 4px 0 #168bd5}
.ticket-row.status-working{box-shadow:inset 4px 0 #8454ce}
.ticket-row.status-waiting{box-shadow:inset 4px 0 #e59a24}
.ticket-row.status-resolved,.ticket-row.status-closed{box-shadow:inset 4px 0 #279a59}
@keyframes working-pulse{0%,100%{opacity:1;box-shadow:0 0 0 0 rgba(132,84,206,0)}50%{opacity:.65;box-shadow:0 0 0 3px rgba(132,84,206,.16)}}
@media(prefers-reduced-motion:reduce){.pill.working{animation:none!important}}